W.H. Griffin Chapter 13 Trustee
5115 Roe Blvd, Suite 200Roland Park, KS 66205-2393
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Chapter 13 Bankruptcy Trustee
ePay Online Payment System
The Online Payment System is an approved alternative to the use of Personal Checks, Cashier’s Checks and Money Orders by using your Checking or Savings Account to make direct payments to the Trustee. This is an instant payment system, in conjunction with our bank, to provide a verifiable, trustworthy, and more convenient payment option. If you are subject to an employer wage withholding order do not make payments using the Online Payment System. Payments will be withheld by your employer and sent to the Trustee’s lockbox.
In order to use this payment system, you must have an internet connection, know your Case Number and last four digits of your Social Security number, a Checking or Savings Account, and a valid current e-mail address.
MAKE A PAYMENT
1. Will I receive an e-mail after submitting my registration?
Yes. An e-mail confirming your new Online Payment Account will be sent by our bank.
2. Do I have to use the Online Payment System?
No. You can continue to send us a Cashier's Check or Money Order to the lockbox.
3. Do I need to remember and input my Online Payment ID every time I log in?
No. You will only need to input this ID number the first time you register, but it is a good idea to remember this number in case you have issues in the future with the payment center.
4. I have forgotten my password. How do I get a new one?
On the login page of the Online Payment Center, there is a link called Forgotten your Password? The new page will ask you to input your User name and the system will send you a new password. Once you get that new password and enter the site, you can go to settings and change your password to one of your choice.
5. Can I have my password reset?
Yes. Once logged in, click on Settings to change your password.
6. Are passwords case sensitive?
7. I have forgotten my Username. How do I get it?
On the login page of the Online Payment Center, there is a link called Forgotten your Username? The new page will ask you to input your Online Payment ID and the system will send you your Username.
8. Where do I find my Checking/Savings Routing and Account numbers?
If you are unsure of your Checking or Savings Routing and Account numbers, please log into the Online Payment Center and click on the image button to the right of the Routing number field to see an example.The Routing and Accounts numbers are located on your checks. The Routing number is always a 9 digit number and to the left of your Account number. DO NOT look for these numbers on a deposit slip as the Routing number may be different from your Checking/Savings Routing number. If you are unable to find your Routing and Account numbers, please contact your bank for help.
9. Do I need to input my Checking/Savings account information each time I make a payment?
No. The Online Payment Center will store up to five different accounts and you will be able to choose one from the Previously Used dropdown menu.
10. Can I use a debit card?
No. You may only use a Routing and Account number from a valid Checking or Savings account.
11. Can I make more than one payment?
Yes. You can only make one payment while in the payment screen. Once you have completed a payment, you may go back to the beginning and submit an additional payment.
12. How soon will the payment be taken from my account and be posted to my bankruptcy case?
When making a payment, you are given the option of making the payment today or the next day only. It takes one business day to process the payment based on the day you choose to have the payment initiated.
13. Will I receive a receipt upon making a payment?
Yes. You will receive an automated e-mail with your payment information listed in the body of the e-mail. You can also go into your account history on the ePay website to view and print prior payments made via the Online Payment System.
14. Is there a ceiling to how much I can pay at one time?
No. At this time, there is no limit to the amount you can pay at one time. This is subject to change. If you are sending a large payment that represents a tax refund, insurance proceeds, or any other payment that is not a regular plan payment, please be sure to select Other Amount on the payment screen and indicate the Amount and Type.
15. Can I make partial payments?
Yes. If you can't afford to make the full monthly payment owed at one time, you may make several smaller payments throughout the month.
17. Can I setup automatic payments?
No. We require each debtor to log in each month to make their monthly payment.
18. Why are my payments held for 10 days?
Payments are held for 10 business days to allow for potential discrepancies, give the payment the proper amount of time to clear through the banking system, and allow the Trustee to review the payment before disbursing to creditors.
19. What is the $2.00 Processing Fee?
The $2.00 Processing Fee covers our bank’s cost for providing this service.
20. Why are not all my payments listed in the Payment History?
The Payment History in the Online Payment Center only displays payments made through the Online Payment System. It will not display payments made to the lockbox or office. For a full payment history, please visit the National Data Canter at www.13datacenter.com .
21. Why was my payment declined?
Payments may be declined for several reasons. If you receive an e-mail that your payment has been declined, or your payment has not been removed from your account, please contact the Trustee to help determine why the payment was not processed. It may take several days for the Trustee to receive the reason from the bank.
22. Why is the Make a Payment screen blank?
When cases have been Dismissed or Converted, the Online Payment System will still allow you to login, but you will not be able to make any additional payments.
If your case is in the process of being reinstated or Converting back to a Chapter 13, please send a Cashier’s Check or Money Order until your case has been made active again.
25. Why is my account locked?
Accounts can be locked temporarily or permanently. Accounts are temporarily locked due to three incorrect attempts at logging in. If your account has been locked because of an incorrect username or password, the system will reset the account after three hours or contact the Trustee to manually unlock the account.
Accounts are permanently locked if there has been a non-sufficient funds payment. If you make a payment when there are not sufficient funds to cover the payment plus processing fee, the Trustee will manually lock the account and you must make further payments using Cashier’s Checks or Money Orders only. There are no second chances once a non-sufficient funds payment has been submitted and declined